About Us

Customized Management Consulting Services

Terri Phillips

Terri Phillips is the founding principal consultant and owner of SJD Consulting, LLC where she provides management consulting services to a wide array of clients.  She has over 35 years of experience working with multiple professional organizations, including 15 years providing technical sales support, strategy design and implementation with IBM and IBM Remarketers.

Terri works closely with her clients and builds a strong partnership focused on the client’s intended outcomes. She has been trained and practices a variety of facilitation frameworks to support her clients and ensure a highly participative and engaging planning and problem solving process.

Her approach to facilitation and consulting is grounded in these core beliefs

  • Individuals are committed to that which they help create.
    • Bringing key leaders together to participate in the planning process increases the likelihood of their commitment to the direction of the organization.
  • Those who will be most impacted by a decision should have a voice in shaping it.
    • Team members involved in a participative planning process are more likely to feel a sense of ownership for the jointly developed solution.
  • The most robust, creative, and sustainable solutions come from embracing diverse viewpoints.
    • Involving more people with different perspectives in the planning process will generate new insights into problems and encourage a fresh look at opportunities.

Service Offerings & Background

Terri is currently serving a client base that includes education, human services, public health, and other for profit and nonprofit organizations. She services clients locally in her home state of Wisconsin as well as clients across the country through her virtual facilitation platforms.

Terri draws upon her extensive network of consultants across the country to support her clients in other areas of expertise including




Human Services
Human Services
Public Health
Public Health

"As you know, I've been in this business a long time. In that time, I have yet to meet someone with more energy and passion. You inspire me!"

Dr. Mark Hansen

Superintendent of the Elmbrook School District

“I have had the honor and privilege to work with Terri Phillips with SJD Consulting on many initiatives that have positively impacted Waukesha County residents. Her partnership has been invaluable on the Heroin Task Force, Community Health Improvement Process and Plan, and the Dementia Project. Her dedication to the county is apparent through the relationships she has established. Terri, thank you for the partnership to serve those in need.”

Antwayne Robertson

Director of Waukesha County Department of Health and Human Services

“Our Board and Staff have benefited from Terri’s leadership, energy and professionalism as we’ve addressed strategic planning, program development and evaluation, and board development. Everyone in our organization looks forward to working with Terri, knowing that we will accomplish much during our time together, and have powerful documents and tools to help us continue our work.”

Kathy Gale

Executive Director of Eras Senior Network

Additional Training, Certification, and Professional Associations

Project Management Certificate, University of Wisconsin-Whitewater

Certificate of Nonprofit Board Consulting, BoardSource

Master Certification in the ToP Facilitation Methods

Collective Impact Framework- Tamarack Institute and The Collective Impact Forum (FSG)

Certificate in Design Thinking for the Social Sector, Stanford Social Innovation Review

Member of the Waukesha County Business Alliance

Member of Tempo Waukesha

Member of Professional Dimensions (Professional Women’s Organization in Milwaukee)

Commitment to Volunteerism

Terri is committed to serving her community and profession in many volunteer capacities. She provided her leadership skills to the Kettle Moraine School Board in Waukesha County for over 11 years where she served in several executive board positions including President and Vice-President.  Terri is currently serving on the advisory council for ERAs Senior Network (Interfaith), the Board of Trustees for the Women and Girls Fund where she chairs the Governance Committee, serves as secretary, and has led their strategic planning efforts.  Terri also serves on the ToP Network National Board supporting facilitators across the country.